Returns

The simplest return is the one that never leaves the courier's hands.

Check it at the door

Because you pay on delivery, you get to look before you pay. Open the parcel while the courier is there. If it is the wrong product, the wrong shade, or damaged, refuse it — hand it straight back, pay nothing, and tell us. That is the cleanest way to return something and it costs you nothing at all.

After you have accepted it

Once a parcel has been accepted and paid for, we take it back only if the fault is ours:

• It arrived damaged.
• We sent the wrong product, or the wrong shade or size.
• It was past its expiry date, or too close to it to use.

In any of those cases we will replace it or refund you. Message us within three days of delivery with your order number and a photograph of what arrived, and we will arrange it.

What we cannot take back

Anything else is final once accepted. Skincare, haircare and cosmetics are used on the body, so an opened product that turned out not to suit you cannot go back on the shelf for somebody else — a change of mind after acceptance is not something we can accept.

If you are unsure whether a product suits you, message us before ordering. We would rather spend five minutes on that than have you keep something you will not use.

Genuine products

Everything we sell is sourced genuine. If you ever have reason to doubt something you received from us, tell us and we will take it seriously — that is a fault of ours by definition.

To start a return, message us with your order number. You can find it by tracking your order.